Fixmanager digitalises work orders, customer communication and satisfaction surveys – so your team can focus on the actual work.
Day-to-day life in a service business is full of wasted time – until the processes are digitalised.
Handwritten work orders get lost, are unclear or are missing information. Customer history is scattered everywhere.
"Is my car ready?" – Calls interrupt the work, because the customer has no idea where their repair stands.
Without data, you can't tell which job types are the most profitable or how satisfied your customers really are.
Fixmanager covers the entire service process – from intake to invoicing.
Create, track and manage work orders digitally. QR codes, image attachments, comments and status history in a single view.
Customers are automatically informed about the progress of their repair by text message or email. No more unnecessary calls.
Automatically collect customer feedback after a job is completed. Track your NPS score and improve your service based on data.
A customer register that is GDPR-compliant. Customer history, contact details and documents kept safely on a Finnish server.
See workloads, profitability and your customer satisfaction trend at a glance. Make decisions based on data.
Receive and send messages to customers via WhatsApp directly from Fixmanager. Every message is stored with the work order.
Schedule jobs on a calendar and see each day's load with traffic-light colors. Vacations and absences are reflected in capacity automatically.
Three steps to get started – your first work order is created on day one.
Book a free demo and we'll help you configure it. Onboarding happens together, not on your own.
Import your existing customer register or start building a new one. Creating work orders takes minutes to learn.
The reports show you straight away how your service is developing. Customer feedback tells you what to focus on next.
With Fixmanager we have significantly reduced the time spent on customer calls. Customers get real-time updates on the status of their repair, and our team can focus on doing the work.
FixManager ratkaisee korjausalojen yleisimmät GDPR-haasteet kokoamalla viestit, kuvat ja dokumentit yhteen järjestelmään, jossa tiedot syntyvät, pysyvät ja poistuvat hallitusti. Kuluttajan tiedot anonymisoidaan automaattisesti, kaikki käsittely lokitetaan ja kuvat tallentuvat turvallisesti ilman henkilökohtaisia laitteita. Järjestelmä täyttää läpinäkyvyyden, tarkastusoikeuden ja tietojen poistamisen vaatimukset.
Read moreKorjausalalla henkilötiedot leviävät helposti sähköposteihin, Excel, vihkoihin ja työntekijöiden puhelimiin. Tämä tekee tietojen poistamisesta mahdotonta ja siksi syntyy GDPR-riski. Sähköposti on erityisen ongelmallinen, koska poistettu viesti jää silti palvelimille, jne. Jälleenmyyjien omat muistiinpanot ovat toinen iso riski, sillä ne luovat hallitsemattomia rekistereitä. Ratkaisu: FixManager, joka keskittää kaiken yhteen järjestelmään ja poistaa nämä riskit kertaheitolla.
Read moreBook a free demo and see how Fixmanager fits the needs of your business.